Privacy Policy

Effective Date: March 2026

Palm & Rhode (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an inquiry, make a purchase, or otherwise interact with us online.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

submit an inquiry through our contact form
sign up for updates or newsletters
make a purchase through our online shop
communicate with us by email or through the website

This information may include:

name
email address
phone number
billing and shipping address
payment-related details
order information
any additional information you choose to provide

We may also automatically collect certain non-personal information when you visit the site, such as:

IP address
browser type
device information
pages visited
time spent on the site
referring website or source

2. How We Use Your Information

We may use the information we collect to:

respond to inquiries and provide customer support
process and fulfill orders
communicate with you about purchases, services, or requests
improve our website, services, and customer experience
send updates, promotions, or marketing communications if you have opted in
protect against fraud, unauthorized transactions, or misuse of the site
comply with legal obligations

3. Payments

If you make a purchase through our website, payment information may be processed through third-party payment processors. We do not store or directly process full payment card details ourselves unless explicitly stated.

We encourage you to review the privacy policies of any payment providers used on the site.

4. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties only as necessary to operate our business and website, including:

website hosting providers
ecommerce and payment processing platforms
shipping and fulfillment providers
email marketing platforms
analytics providers
legal or regulatory authorities when required by law

These third parties are only given access to the information necessary to perform their services.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience, analyze site traffic, and support website functionality.

These technologies may help us understand how visitors use the site and may remember preferences for future visits.

You can usually modify your browser settings to decline cookies if you prefer, though some parts of the site may not function properly as a result.

6. Email Communications

If you subscribe to our mailing list or otherwise opt in to receive communications, we may send you updates, announcements, promotions, or other marketing content.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to provide services, complete transactions, resolve disputes, enforce our agreements, and comply with legal obligations.

8. Data Security

We take reasonable administrative, technical, and physical measures to help protect your personal information. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

request access to the personal data we hold about you
request correction of inaccurate information
request deletion of your personal information
opt out of certain marketing communications

To make such a request, please contact us using the information below.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies before providing any information.

11. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have received personal information from a child without appropriate consent, we will delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the site after changes are posted constitutes acceptance of the revised policy.